Program

ROOM: MEGARON G

09:00 – 09:30	Opening Session
09:30 – 10:30	Keynote: Technology and Human Behaviour in the Age of AI: Where Psychology Meets Design Dr. Raian Ali, Hamad Bin Khalifa University, Qatar Chair: George A Papadopoulos
10:30 – 11:00	Morning Coffee Break
11:00 – 12:30	Smart Public Services and Technologies – 1 Chair: Shang Gao Estimating Accurate Traffic Time by Smart Simulative Route Predictions Nadav Voloch, Neev Penkar and Guy Tordjman Virtual Healthcare Consultations in Developing Countries: A Case for South Africa Anastasia Petratos, Melissa Makalima and Evelyne Ndome Ndame Methods to Incorporate Haptic Feedback in Human-Computer Interfaces for Improved Usability for Individuals with Motor Disabilities Lieze Louw and Hanlie Smuts Towards a Classification of IT Control Areas for Government Digitalization Maria Haasnoot, Marijn Janssen and Nitesh Bharosa
12:30 – 14:00	Lunch Break
14:00 – 15:30	AI-Driven Services and Business Innovation – 1 Chair: Sue Petratos Digital Innovation with Generative AI: Business Models for Next-Generation Banking Deepak Ravichandran and Markus Bick The Strategic Use of AI in Organizations: A Configurational Approach Based on TOE Framework Jie Yang, Hongxiu Li and Marko Seppänen From Black-Box to Glass-Box: Explainable Plant Disease Segmentation for Early Detection Using SegFormer Nancy Alarabawy, Sherin Moussa and M. Waleed Fakhr Risk Detection in E-Commerce with LLMs: Annotation Challenges and Lessons from Real-World Business News Laleh Davoodi, Sima Salimi, Filip Ginter and Harri Lorentz
15:30 – 16:00	Afternoon Coffee Break
16:00 – 17:10	Smart Public Services and Technologies – 2 Chair: Yasmin Rettab Empirical Reasoning About FOI Request Delays in the European Union Jukka Ruohonen Reliable TV Audience Forecasting with Conformal Prediction Javier Carreno, Khuong An Nguyen, Zhiyuan Luo and Andrew Fish Enhancing Road Safety: A Real-Time Solution for Traffic Accident Reporting and Road Condition Monitoring Sotiria Georgiou, Thomas Fotiadis and George A. Papadopoulos
19:00 – 20:30	Welcome Reception

ROOM: MEGARON G

09:30 – 10:30	Keynote: Digital Innovation and Neo-Entrepreneurship Marinos Themistocleous, University of Nicosia Chair: George A. Papadopoulos
10:30 – 11:00	Morning Coffee Break
11:00 – 12:30	AI-Driven Services and Business Innovation – 2 Chair: Nadav Voloch A Method for the Viability Analysis of Value Capture in Collaborative Business Models through System Dynamics Bauke Wijnands, Yasmin Rettab, Oktay Turetken, Baris Ozkan and Konstantinos Tsilionis Dynamic Capabilities and TOGAF Integration: A Business Process Architecture Method for Strategic Renewal Frank Grave, Remco Baans and Rogier van de Wetering The Influence of Healthcare Chatbots’ Anthropomorphic Design on Use Intention: The Mediating Role of Trust Meixi He and Yuanyuan Lai WORLD+: A Framework for POI Accessibility-Aware Scene Recognition Recommendations Paraskevas Messios, Ioanna Dionysiou and Harald Gjermundrod
12:30 – 14:00	Lunch Break
14:00 – 15:30	Decision-Making and Digital Risk Management – 1 Chair: Laleh Davoodi AI-Assisted Decision Trees for Emergency Call Classification: The IAppels Project Soumia Dermouche, Enzo Bellicaud, David Laiymani, Antonio Pacheco, Victor Journé, Christophe Guyeux and Christophe Marquaille Big Data Analytics-Driven AI Capabilities and Their Influence on Innovation Ambidexterity. A Hospital Service Performance Study Rogier Van de Wetering and Khoi Nguyen Artificial Intelligence and Digital Transformation During a Crisis: A Sense, Shape, Shift Approach Rogier Van de Wetering Retailer Service Point Placement via Customer Geo-Location Clustering Constantia Malekkou and Demetris Trihinas
15:30 – 16:00	Afternoon Coffee Break
16:00 – 17:10	Decision-Making and Digital Risk Management—2 Chair: Gerui Zhang AI Governance as a Mediator Between Institutional Pressures and Workplace Use of Generative AI Helen Pervez, Matti Minkkinen, Henrietta Jylhä and Matti Mäntymäki Making Data Collection Transparent & Usable: Annotating Web Forms with Processing Purposes Evangelia Vanezi, Anna Vasileiou and George A. Papadopoulos A Next-Gen Agentic AI E-Service with Augmented Reality for Real-Time Timber Properties Assessment Vasiliki Chrysikou, Anthony Karageorgos, Vassilis C. Gerogiannis and Georgios Ntalos
17:45	Departure for Tour & Conference Dinner (From Venue Hotel Lobby)

ROOM: MEGARON G

09:10 – 10:30	Ethics, Well-being and Sustainability in Digital Society – 1 Chair: Demetris Trihinas Greener by Design: Leveraging Knowledge Management Strategies for Organizational Sustainability Hanlie Smuts Scaling up Nature Conservation: A Field Study With Crowdsourcing Invasive Species Detection and Removal Samuli Laato, Bastian Kordyaka, Hironori Yoshida and Timo Nummenmaa Personality Traits vs. AI Attitudes, Ethics, and Well-Being: Do Autonomy and Criticality in Design Matter? Mohammad Mominur Rahman, Sameha Alshakhsi, Areej Babiker, Ala Yankouskaya, Magnus Liebherr and Raian Ali
10:30 – 11:00	Morning Coffee Break
11:00 – 12:30	Ethics, Well-being and Sustainability in Digital Society – 2 Chair: Jukka Ruohonen Rethinking Digital Marketing Ethics in the Metaverse: A Framework for Responsible Engagement Muhammad Irfan Khalid Integrating Privacy into Digital Game Design: Insights from Pri4Gamers Monica Silva, José Viterbo and Luciana C. C. Salgado Co-Creating AURA-CARE: Designing Assistive Services for Older Adults through Participatory Design Achilleas Achilleos, Elena Kyprianou, Sotiria Moza, Joanna Starosta-Sztuczka, Karol Pecyna, Csaba Kostyal and Gyula Vad User Correction of Misinformation on Social Media: Exploring Communication Styles and the Influence of Empathy, Altruism, Self-Esteem, and Competency Muaadh Noman, Firoj Alam and Raian Ali
12:30 – 14:00	Lunch Break
14:00 – 15:50	Systematic Reviews and Comparative Studies Chair: Sherin Moussa The Role of Data-driven Supply Chain Systems in Healthcare – Systematic Review George Maramba and Hanlie Smuts Towards Conceptual Clarity in Sustainability-Oriented Business Model Research: A Systematic Literature Review Yasmin Rettab, Konstantinos Tsilionis, Sybren de Kinderen and Oktay Turetken Cash to Cashless: A Systematic Review of Factors Shaping Merchant Adoption Khando Khando, Shang Gao and Johan Petersson Pricing Data in Data Marketplaces: A Systematic Literature Review Gerui Zhang, Samrat Gupta, Polyxeni Vasilakopoulou and Ilias O. Pappas Adoption of Cashless Payment Systems Among Retailers in Sweden and South Africa: An Interpretive Comparative Analysis Khando Khando and Itumeleng Ngowi
15:50 – 16:00	Closing Session